SendMercury is a distribution service that helps vendors sell their products on international marketplaces and manages logistics to customers worldwide.
How does SendMercury work?
Vendors sign up, list their products on multiple marketplaces through our platform, and we handle the logistics when sales are made.
What are the costs associated with using SendMercury?
Vendors pay a subscription fee to access our services. The pricing is located here.
Which countries does SendMercury operate in?
We operate in the United Kingdom, India, Nigeria, and the United States of America, allowing vendors from these countries to access international markets.
Can I track my sales and logistics?
Yes, our platform provides a dashboard for tracking sales, shipments, and other important metrics.
How do I sign up as a vendor?
Visit our website, www.sendmercury.co.uk ,complete the registration form, and start a free trial to start listing your products.
What types of products can I sell on SendMercury?
We accept a wide range of products except for prohibited items such as hazardous materials and illegal goods.
Is there a limit to the number of products I can list?
No, you can list as many products as you want.
How does SendMercury handle international shipping?
We partner with reliable logistic services to ensure cost-effective and timely delivery, with options for shared logistics costs.
How do payments work?
Payments for sold items are processed through secure gateways like Paystack or Stripe and transferred to your account.
Are there any hidden fees?
No, all fees are transparent and outlined during the sign-up process.
Can I deactivate / delete my SendMercury account?
Yes, you can discontinue our services anytime without penalty.
How do I manage returns?
Returns are handled based on the return policy set up by you and detailed in our platform guidelines.
What kind of customer support does SendMercury offer?
We offer 24/7 customer support through email, phone, and live chat.
How does SendMercury ensure product visibility?
We optimize product listings and engage in strategic marketing to enhance visibility on all partner marketplaces.
Can I set my own prices for the products?
Yes, you have complete control over your pricing strategies.
How often will I receive sales reports?
Sales reports are generated monthly, but you can request them more frequently if needed.
What marketing support does SendMercury provide?
We provide marketplace-specific marketing strategies and support to boost your product visibility and sales.
How secure is my data with SendMercury?
We use the latest encryption technologies to ensure that all vendor data is secure.
Can I use SendMercury for seasonal sales?
Yes, our platform is ideal for handling both seasonal and year-round sales.
Does SendMercury offer training for new vendors?
Yes, we provide comprehensive training materials and webinars to help new vendors get started successfully.
How long does it take to start selling once I sign up?
It typically takes a few minutes to set up your account and start listing your products. Your products however would need to be verified before they would show up on the selected stores.
Can I sell internationally without a local business presence?
Yes, SendMercury facilitates international sales without the need for a local business presence in the target market.
Who handles customer inquiries from different countries?
SendMercury’s multilingual support team handles all customer inquiries, ensuring seamless communication regardless of the customer's location.